We understand that travel plans can change unexpectedly. Our Cancellation Policy is designed to provide clear, fair guidelines for our guests while protecting our operations as a small, family-owned business. Please review our specific refund windows, administrative fees, and modification timelines below before making adjustments to your reservation.
Refund & Cancellation Policy:
Our Booking Cancellation & Refund Terms
Please understand we are a small family-owned business. No-shows and cancellations have a major effect on our operations.
- 14 Days or More Notice: Cancellations made 14 days or more prior to your scheduled arrival date will receive a full refund, minus a $30 administrative processing fee.
- 13 Days to 48 Hours Notice: Cancellations made between 13 days and 48 hours prior to arrival will forfeit the first night’s room stay plus applicable lodging taxes.
- Within 48 Hours or No-Shows: Cancellations made within 48 hours of arrival, or guest no-shows, are strictly non-refundable unless the room can be re-rented. We will make every effort to work with you to re-rent the space.
To request a cancellation or modify an existing reservation, please contact our front office directly at 865-448-2234 during our standard business hours. For more information regarding check-in times and extra guest rules, please view our complete property terms and conditions.